Condominium manager
My first residence
Residences, buildings, units and occupants: organise your portfolio and access.
Help centre
Find the right answer.
Answers by profile and module. Detailed guides are being developed; our team can help with your situation.
Categories
Where should I start?
Landlord
Rental management
Leases, rent receipts, inspections and housing records.
Manager
Accounting and PCCop
Service charges, accounting entries and bank-statement imports.
Manager
Invite your residents
Invitation links and codes, and your team’s access rights.
Resident
Mobile app
Incidents, documents, conversations and residence life on iOS and Android.
Everyone
Subscription and payment
Trials, quote acceptance, invoices and portfolio changes.
Condominium manager
General meetings
Prepare invitations, resolutions, voting and meeting minutes.
Manager
Imports and integrations
Available file formats and activation requirements for external connections.
Frequently asked questions
The essentials, answered.
- From the Data migration screen, upload CSV exports from your current tool: units, co-owners, buildings, balances and entries. Kopro recognises exports from VILOGI, ICS, Matera, Cotoit and Bellman, or lets you map the columns on screen, and shows a figures report before anything is written. These profiles have not yet been tested against every real export, so our team checks yours with you. No universal migration timeline is guaranteed.
- Co-owners, residents, tenants and team members are unlimited. Your subscription follows the condominium and rental volumes you subscribe to, not the number of people who sign in.
- Not automatically yet: bank connection through a licensed aggregator is being prepared. For now, import the CSV statement exported from your bank, then match each transaction to service charges or rents. A condominium can have several accounts, including current and works-fund accounts.
- Self-service signup includes a 7-day trial without a payment card. A quoted offer keeps its agreed trial period: while that trial is active, no card or payment is required. After it expires, a paid subscription requires a payment card and does not start a new trial. The Subscription page shows your end date and activation steps; access then depends on your contract status.
- Request a change from Subscription. You receive a priced proposal before accepting it. Repricing is normally annual; an increase of two tiers or more follows the first-day-of-next-month rule. A reduction after losing a mandate can be requested immediately. Terms and the effective date are shown before you agree.
- Registered letters, payment processing and optional setup assistance are separate. For rent collection, GoCardless fees are paid by the professional who activates the option and are never added to the tenant. The provider displays the exact costs before activation.
- The professional activates GoCardless from Rent calls. The tenant then receives a personal link showing the property and collection details before approving a SEPA mandate on GoCardless’s secure page. The tenant does not need a Kopro account. The Direct Debit guide explains calculation, fees, statuses and available controls.
- Yes. Demonstrations use fictional data. You can also request a presentation of your use case through the Contact page.
- In the condominium workspace, prepare the date, agenda and resolutions, then invitations and voting arrangements. Results are used to prepare the minutes. Check your condominium’s information and applicable rules before sending invitations.
- The account owner manages invitations and permissions in the management workspace. Team members should access the residences assigned to them. For an ownership change or access that persists after revocation, contact support with the affected account.
- In the app, open My documents or your personal vault, then New folder. You can create a folder before adding a file, rename it and move your documents into it. Shared residence documents remain managed by authorised people.
- From your residence, describe the problem and add useful photos. The record tracks conversations and interventions. Insurance claims and legal formalities must still be handled with the relevant parties; automatic submission to an insurer is not promised.
- Community spaces allow neighbours to interact according to the residence mode and available invitations. Accounting and general-meeting tools belong to the authorised management workspace.
- Residents can offer items and services. Where integrated payment is available, funds are held until receipt is confirmed under the transaction’s terms. The published Kopro fee is 5%, paid by the buyer.
- Exports are available by module, including FEC, OSCAR, Pennylane CSV and selected business lists. A complete ZIP of all data and attachments is not yet available in self-service. Contact support to arrange a complete data return.
- Primary business data is hosted in Ireland, in the European Union. The Privacy page describes processing, providers, possible transfers, retention periods and contacts for exercising your rights.
- The marketing website is available in French and English. The management software and signup are currently in French. Specific multilingual requirements must be confirmed with our team before commitment.
Still need help?
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