Report with a mobile photo
The resident takes a photo, describes the problem and sends it from the app. The ticket is created at once and linked to their residence.
Incidents module
From report to resolution, everything is traced.
From report to resolution, track every incident in real time and coordinate your providers from a single dashboard.
- Automatic claim references
- Real-time tracking
- Automatic archiving
TicketIn progress
Water damage · Apt 12, Les Lilas residence
SIN-2026-0142 · opened 2 hours ago
Report
10:12 amManager approval
11:04 amPlumber assigned
12:18 pmVisit scheduled
Today at 4 pmA 4-step process
From report to closure, a clear process.
From report to closure, every incident follows a clear, traceable path.
01
Report
The resident reports the incident from the mobile app, with photos.
02
Validation
The manager validates, qualifies and prioritises the incident.
03
Intervention
Assigned to a provider or in-house team, with real-time tracking.
04
Closure
Validation by the resident, archiving and full history available.
Inside the module
A complete ticketing system.
Each feature is designed to speed up resolution and improve communication.
Real-time notifications
The manager receives a push alert for each new report. Keep every incident on the radar.
Assign service providers
Send a work order to the plumber, electrician or locksmith in your directory. Above the article 21 threshold, two quotes must be received before sending, except in an emergency.
Track progress
Every stage is recorded: open → in progress → resolved. Residents see progress without needing to call.
Automatic archiving
A case file links the incident, the work order and the claim: photos, messages, compared quotes and invoices stay attached to it.
Statistics and reports
Average resolution time, recurring incidents and costs by building: make informed decisions using your data.
Damage claims management
A dedicated module for major damage such as leaks and fires. Track experts and insurance, with automatic SIN-YYYY-XXXX references.
Complete history
Find any previous incident in seconds. Search by building, unit, date, provider or status.
Contractors reachable without an account
The work order goes out by email with a personal link: the contractor replies, sends quotes and photos, and the reply lands in the case file. They have no account to create.
Resolve incidents faster, without missing a thing.
7 days free, with no payment card required.