Fees
GoCardless fees are paid by the professional who activates the option. Kopro currently adds no application fee to the collection, and no fee is passed on to the tenant.
Practical guide · GoCardless
Automate rent collection, keep control.
Kopro calculates collections from the lease, while GoCardless collects the mandate and processes SEPA Direct Debit payments. The professional retains control over amounts and tracking.
Optional featureNo tenant Kopro account requiredBank details held by GoCardless
Complete journey
From landlord connection to rent reconciliation.
1. The professional activates the option
From Rent calls, the account owner or an authorised team member accepts responsibility for the fees, then connects or creates their GoCardless account. GoCardless verifies the business before activation.
2. Kopro prepares each invitation
For each active lease with an email address, Kopro prepares a personal link. The tenant sees the property, rent, charges, housing benefit paid directly to the landlord when recorded, the total and the planned collection day.
3. The tenant gives consent
The tenant continues to GoCardless’s secure page and approves the SEPA mandate. No Kopro account is required. Bank details are entered with GoCardless and are not stored by Kopro.
4. Collections are prepared
Once the mandate is active, Kopro prepares the monthly collection from the current lease. The amount reflects rent and charge revisions and any housing benefit recorded as paid directly to the landlord.
5. Statuses are reconciled
GoCardless updates Kopro at each stage: pending, submitted, confirmed, paid out, failed, cancelled or charged back. A confirmed payment is allocated to its lease; a failure or chargeback alerts the professional.
Professional oversight
Amounts come from the lease, not a bank estimate.
The professional records rent, charges, the payment day and, where applicable, the housing-benefit share received directly. Kopro uses these records to prepare the next collection. The Bridge bank connection remains a separate optional service.
- Review rent, charges, housing benefit and the total before sending
- Update the lease and its amounts for future eligible collections
- See the number of active mandates and failed payments
- Pause the creation of new collections at any time
- Keep the history of statuses sent by GoCardless
Payment tracking
A precise status at every stage.
A collection is recorded as received only after confirmation from GoCardless.
- Pending / submitted
- The collection is being processed. It must not yet be treated as received.
- Confirmed
- GoCardless confirms the payment. Kopro allocates it to the relevant lease and period.
- Paid out
- GoCardless reports that the funds have been paid out to the professional.
- Failed / cancelled
- Kopro reverses the associated receipt and alerts the professional so they can decide what to do next.
- Charged back
- The receipt is removed from rent tracking and an alert is created.
Pausing
Pausing stops new collections from being prepared. Collections already submitted continue to be tracked until their final status.
Failures and adjustments
Kopro does not retry or refund a payment without the professional’s decision. Refunds are not yet initiated from Kopro: contact support before making an adjustment.
Bank account
GoCardless pays funds directly to the professional. Kopro does not receive or hold the money. Bridge, when enabled separately, is used to reconcile bank transactions.
Payer protection and privacy
The mandate is covered by the SEPA Direct Debit Guarantee and GoCardless’s payer privacy policy.
Activate Direct Debit when your account is ready.
The connection remains optional. Review your leases and amounts before sending invitations to tenants.