Terms of Use

Kopro is property management SaaS (Software as a Service) for professional co-ownership managers, landlords, property managers and residents. Its features include co-ownership management, rental tracking, digital general meetings, accounting and communication between stakeholders.

Access to the platform requires an account. The User undertakes to provide accurate, complete and up-to-date information when registering. Kopro offers a free trial whose conditions are specified during registration.

Kopro reserves the right to suspend or delete any account in the event of a breach of these Terms, without notice or compensation.

The User is responsible for keeping their login credentials confidential and for all activity carried out from their account. If unauthorised use is suspected, the User must immediately inform Kopro at support@go-kopro.com.

An account is strictly personal and may not be shared between individuals, except through the multi-user features expressly provided by the platform (property manager, co-ownership manager and other roles).

The User undertakes not to:

• Use the platform for unlawful purposes or purposes contrary to public policy;
• Attempt to access other users’ data without authorisation;
• Introduce viruses, malware or any malicious code;
• Reverse engineer, decompile or disassemble all or part of the software;
• Reproduce, resell or sublicense the platform to third parties without Kopro’s prior written agreement;
• Publish defamatory or discriminatory content, or content that infringes third-party rights;
• Use bots or automated scripts to interact with the platform, except through the official API.

Kopro has a single subscription that includes all features, with no additional paid modules and no limit on the number of users or co-owned buildings. Its price is based on two measures: the number of co-ownership units in the portfolio across all co-owned buildings, and the number of homes under a rental management mandate. Current tiers are published on the website’s Pricing page.

Combined pricing rule. When both activities are carried out, each is calculated at its full price, the two amounts are added together, and the cheaper line is charged at half price. Neither activity is considered the main activity: the lower amount is halved regardless of the order in which the activities were subscribed to. All prices exclude tax; VAT at 20% is added.

Kopro reserves the right to change its prices with 30 days’ notice. Subscriptions are billed monthly or annually by direct debit through Stripe. Cancellation incurs no exit fee, and a complete data export remains free and available at any time.

Counting rules

1. What counts as a billable unit. A residential, professional or commercial condominium unit listed in the building’s division statement. Cellars, parking spaces, storerooms and attics do not count.
2. When your tier changes. Once a year, on your anniversary date, for increases and decreases. Adding or losing a management mandate during the year does not change the price before that date. Exception: if your portfolio exceeds your current tier by two tiers or more, pricing is revised on the first day of the following month. If you lose a mandate, an immediate reduction is available on request.
3. Volunteer condominium managers. A flat 8 € excluding VAT per month for one condominium managed by one of its co-owners, regardless of unit count. All included, with no minimum term.

Services not included in the subscription

• Electronic registered letters. Charged per letter. Email invitations are included and unlimited with the co-owner’s express consent (Article 64 of French Decree 67-223).
• Payment processing for service charges and rent. Paid by the payer or the co-owners’ association, depending on the payment method. These fees are separate from the subscription.
• Setup assistance. 300 € excluding VAT, once only and optional. You can configure your workspace yourself.

Under Article L. 221-18 of the French Consumer Code, professionals do not benefit from the 14-day right of withdrawal that applies to consumers. However, Kopro offers a 7-day trial with no commitment and no bank card required.

Personal data processing is governed by Kopro’s GDPR-compliant Privacy Policy. The User retains ownership of their data. Kopro undertakes not to sell or rent data to third parties for commercial purposes.

Kopro SAS holds all intellectual property rights in the platform, its source code, interfaces, algorithms and documentation. The User receives a non-exclusive, non-transferable, revocable licence to use the platform, limited to the duration of their subscription.

Kopro endeavours to keep the platform available 24 hours a day, 7 days a week. Interruptions may occur for preventive maintenance (announced at least 48 hours in advance) or technical incidents beyond our control. Kopro cannot be held liable for unavailability caused by force majeure or the failure of a sub-contractor (hosting or network provider).

The Kopro platform is provided “as is”. Kopro cannot be held liable for:

• Any loss of data or indirect damage resulting from use of the platform;
• The accuracy of French rent reference index (IRL) or rent control calculations: the User must verify results against official sources (INSEE and prefectures);
• The legal validity of generated documents (leases and general meeting minutes): the User remains responsible for ensuring compliance with applicable law.

In all cases, Kopro’s liability is limited to the amounts actually paid by the User during the 12 months preceding the event giving rise to the damage.

The User may cancel their subscription at any time from their account settings or by contacting support@go-kopro.com. Cancellation takes effect at the end of the current billing period. The User has 30 days after cancellation to export their data.

Kopro may change these Terms at any time. Users will be informed by email at least 15 days before the new terms take effect. Continued use of the platform after that period constitutes acceptance of the new Terms.

Current scope. Stripe Connect, collecting payments on behalf of other users, automated payment holding and automatic DAC7 reporting are not currently activated and are not part of the services currently provided. Payment for a Kopro subscription through Stripe is separate from these features. The conditions below concern potential future services only, subject to explicit activation and the applicable contract being communicated and accepted before use. They are not a promise of availability. Kopro does not provide a legal escrow service, and using Stripe does not guarantee such a service.

12.1 · Definition and status. In addition to its property management services, Kopro could offer a technical intermediation service enabling Users (residents and co-ownership management agencies) to process online payments through the payment service provider Stripe Payments Europe, Ltd, authorised by the Central Bank of Ireland under number C181278.

Kopro is not a payment institution, an electronic money institution or a depositary of funds. Any future process for collecting payments on behalf of another user must first undergo validation of its operation, each party’s role and the applicable conditions. Simply using Stripe to pay for a Kopro subscription does not activate such a process.

12.2 · Acceptance of Stripe’s terms. To use the payment intermediation service, selling Users must accept Stripe’s terms, available at stripe.com/legal/connect-account and stripe.com/legal/ssa. The purchasing User agrees to their payment data being sent directly to Stripe without any sensitive information (card number or security code) being stored by Kopro.

12.3 · Kopro commission. The planned rates for a potential technical intermediation service are as follows, only if that service is explicitly activated and covered by the applicable contract:

• Resident-to-resident marketplace: 5% of the transaction amount, deducted from the amount paid by the buyer (clearly displayed at payment).
• Common-space bookings: 4% of the booking amount, deducted from the amount paid by the resident. A different rate may be agreed in writing with the managing agency for each space.

For an activated service, this commission would be in addition to the Stripe fees stated in the applicable contract (approximately 1.5% + €0.25 per transaction in the current schedule), billed directly by Stripe to the User receiving payment. No intermediation fee is charged for a service that has not been activated.

12.4 · Status of private sellers. When a resident offers goods or services through the Kopro marketplace, they act as a private individual unless expressly stated otherwise. As such, transactions do not benefit from a right of withdrawal (Article L. 221-2 of the French Consumer Code), the statutory guarantee of conformity does not apply, and VAT is not applicable.

Professional seller status and any tax or reporting obligations must be assessed against the actual circumstances and applicable law; they do not result from a sales threshold set by Kopro. No automatic DAC7 reporting by Kopro or Stripe is currently provided in this process. The applicable obligations and responsibilities must be specified before any activation.

12.5 · Status of co-ownership management agencies. Agencies receiving payments for common-space bookings act as professionals and remain responsible for refunds in the event of cancellation or a dispute.

12.6 · Cancellation and refunds.

• Resident marketplace: the proposed mechanism is a deferred payment until the buyer confirms receipt (maximum 7 days), followed by a payout to the seller. This is not legal escrow. This mechanism is not activated and must be validated technically and contractually before any use.
• Common-space bookings: a full refund for cancellation more than 24 hours before the booking; 50% between 2 and 24 hours; no refund less than 2 hours before.

12.7 · Dispute procedure. The proposed process provides for a report through the Kopro application, followed by an attempt at amicable resolution within 48 business hours. Any recourse to a third-party mediator and their contact details must be specified in the applicable contract before activation. No mediation service by Médicys is currently activated or guaranteed by Kopro. If amicable resolution fails, the competent court may be seised.

12.8 · Liability. Kopro is not a party to transactions between Users. Kopro’s liability is limited to providing the technical intermediation tool. Kopro does not guarantee the quality, conformity or actual delivery of the goods or services offered.

12.9 · Personal data. The roles and data processing associated with a future service must be defined in the applicable terms before activation. Stripe’s Privacy Policy is available at stripe.com/privacy.

13.1 · Activation. A professional may choose to activate SEPA Direct Debit collection of rent and rental charges from their Kopro workspace. Activation only takes effect after their GoCardless account has been opened and approved, they have accepted the applicable terms, and each payer has approved a SEPA mandate. The professional may deactivate the service.

13.2 · Roles. The professional remains the creditor, determines the amounts and due dates payable under the tenancy and is responsible for their accuracy. GoCardless SAS provides the payment service and pays out the professional. Kopro sends technical instructions and reconciles received statuses; Kopro never receives, holds or safeguards the funds.

13.3 · Automation and review. After activation, Kopro may automatically invite tenants to create a mandate, prepare upcoming instalments and record outcomes confirmed by GoCardless. The amount reflects rent, rental charges and, where configured as paid directly to the landlord, the CAF housing-benefit share. The professional retains control and must correct inaccurate information before the due date. Past arrears are not automatically resubmitted without a new decision by the professional.

13.4 · Fees. GoCardless fees are paid exclusively by the professional who activates the service and may be deducted from payouts under their GoCardless contract. Kopro adds no Direct Debit fee for the tenant. The binding fee schedule is the one accepted by the professional from GoCardless at activation.

13.5 · Failures, refunds and disputes. Submission times, failures, refunds and disputes are governed by the SEPA mandate, applicable banking rules and the GoCardless contract. Statuses shown in Kopro reproduce information received from the provider; the professional must check their bank account before taking recovery action.

13.6 · Personal data. Bank details are entered directly with GoCardless. The information processed and payer rights are described in the gocardless.com/fr-fr/privacy/payeurs/.

These Terms are governed by French law. In the event of a dispute, the parties will endeavour to resolve it amicably. Failing agreement, the competent courts of Paris will have exclusive jurisdiction, notwithstanding multiple defendants or third-party proceedings, including urgent or protective proceedings, whether by interim application or petition.

For any questions about these Terms: contact@go-kopro.com